Your satisfaction matters to us. If something isn't right with your order, we're here to help.
Returns: We accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Due to the nature of our professional products, we're unable to accept returns on liquids, opened or used items for hygiene reasons.
Exchanges: If you've received a faulty or incorrect item, we'll arrange an exchange or replacement at no extra cost. Please contact us within 48 hours of receiving your order.
How to Request a Return: Get in touch at [your email] with your order number and reason for return. We'll guide you through the process and provide a returns address.
Refunds: Once your return is received and inspected, refunds will be processed within 5–7 business days to your original payment method.
Non-Returnable Items:
- Opened or used products
- Items purchased on sale or at a discount
- Gift cards
Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, we sincerely apologise and will make it right as quickly as possible.
Please follow these steps:
- Email us at [your email] within 48 hours of receiving your order, quoting your order number and a brief description of the issue.
- Send us evidence — attach clear photographs of the damaged item and packaging so we can assess the situation promptly.
- Return the item — once approved, we'll provide you with a returns address. Please send the product back to us in its original packaging where possible.
Upon receipt and inspection of the returned item, we will arrange a replacement to be dispatched to you as soon as possible at no additional cost.