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Frequently Asked Questions
Our products are formulated exclusively to professional standards and are designed for use by trained and certified lash technicians. If you're new to lash extensions, we strongly recommend completing an accredited course before use.
LUNEV products have been trialled and tested by leading lash technicians in the industry, ensuring every formula performs at the highest level in a real salon environment. From the precision bond of Probond to the conditioning strength of Retain X, our range is built around the needs of professionals who won't accept anything less than exceptional.
We're passionate about the craft. Browse professional lash training courses and elevate your skills at kabeauty.co.uk/collections/courses.
UK orders typically arrive within 1–5 business days depending on the service selected. International orders can take 5–14 business days. Visit our Shipping Information page for full details.
Yes. We collaborate with a carefully selected network of salons and professional retailers. If you're interested in stocking LUNEV, please visit our Wholesale Enquiries page to apply.
For hygiene and safety reasons we are unable to accept returns on liquids as well as opened or used products. Unopened items may be returned within 14 days of delivery, please see our Returns & Exchanges page for full details.
Return shipping costs are the responsibility of the buyer. We recommend using a tracked delivery service, as LUNEV cannot be held responsible for items lost in transit. If your item is faulty or incorrect, we will cover the cost of return postage.
If your order hasn't arrived within the expected timeframe, first check your tracking information. If you're still concerned, get in touch at info@lunevbeauty.com and we'll investigate and resolve it for you as quickly as possible.
We'd love to hear from you. Reach us at info@lunevbeauty.com and our team will respond within 2–3 business days.